Telephony

RingCentral is the City’s new online phone system. Find training at https://university.ringcentral.com/page/en-rex-... Check out our Knowledge base at: https://itservice.daytonohio.gov/TDClient/189/I...

Select the menu option below that most closely matches your needs.

Categories (6)

Phone Setup & Changes

Use this service whenever you’re experiencing problems with your desk phone, mobile app, web phone app, or Call Center phones. This includes error messages, connectivity issues, or any “How do I…?” phone question. You can also request a phone consultation or get help resetting your RingCentral password. If something isn’t working as expected on your phone or phone software, this is the right choice.
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Voicemail Setup & Support

Did you know you can manage your own voicemail through the RingCentral app (login.ringcentral.com)? Visit https://university.ringcentral.com to learn how. For more information about RingCentral, check out our Knowledgebase at: https://itservice.daytonohio.gov/TDClient/189/I...
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Fax Services

This service covers everything related to fax lines and fax‑to‑email. Use this option if you want to update or remove an existing fax number or need help sending or receiving faxes through email. If your team’s faxing setup needs adjustments, start here.
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Phone Support & Troubleshooting

Use this service whenever you’re experiencing problems with your desk phone, mobile app, web phone app, or Call Center phones. This includes error messages, connectivity issues, or any “How do I…?” phone question. You can also request a phone consultation. If something isn’t working as expected on your phone or phone software, this is the right choice.
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Shared Line Call Routing

Select this service when your department or team needs changes to how calls are routed. This includes adding or removing employees from call groups, turning call forwarding on or off, or updating shared phone call flow (hunt groups). This is also the place to request to modify phone menu/auto attendant (IVR). If your team’s phone line needs workflow adjustments, use this option.
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Ask a Telephony Question

For help with RingCentral, Poly desk phones, voicemail, extensions, calling features, or other telephony-related questions, please start by reviewing the available training resources and knowledge articles. Many common questions can be answered quickly through these self-service options.

You can also use the RingCentral Virtual Assistant by selecting Help within the RingCentral application. The Virtual Assistant can provide immediate answers to many common questions and how-to requests.

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Request this service if you are unable to find the information you need, and our team will be happy to assist you.
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