Popular Services

Projects, Procurement & Consultation
Submit a Ticket

Request assistance on a computer, phone, printer, or application issue.

Transfer a phone extension from one employee to another
Turn call forwarding on or off
Report a desk phone Issue
Payroll Report

Submit a Payroll Report request, available only for the Payroll Department.

Procurement Request

Need to purchase IT related equipment, software or professional services?

Add or remove members from a call group
Update or remove an existing fax number
Remove a phone Number from an Employee who no longer needs it

Choose this service when an employee leaves or changes roles.  Please note that the phone must be returned to IT.

Request a desk phone for a new employee
Reset Voicemail Pin
Set up voicemail-to-email
IVR (Phone Menu/Auto Attendant for Call Centers)
Get help accessing your Ring Central Account
Troubleshoot the web/online phone app
Request phone extension for Call Center employee
Remote Access - Horizon

Remotely access COD resources through Horizon Desktop

Project Request

Need IT assistance to accomplish a goal? Let us guide and make suggestions on your upcoming technology projects.

Decommission Old Hardware

Provide City employees with assistance with removal of old computer devices.

Public Records Request

Request Email Records

Troubleshoot a desk phone
Wireless (WiFi) Networks

Support for connecting to the City wireless network.

Receive faxes through email (fax to email)
MiCollab Softphone

Make and receive phone calls from your computer