Service Description
Assistance accessing City email from a mobile device.
IT can assist with the following types of email access on a mobile device requests:
- Configure email on a New device
- Troubleshoot Existing device
Roles and Responsibilities
Requester Responsibilities:
- Requester is responsible for providing details related to the request including their contact information, makes/models of hardware being requested requested and quantity.
IT Responsibilities:
- Maintain catalog of standard hardware approved for district use.
- Consult with end user if needs are unclear.
- Help facilitate purchase of custom equipment as necessary.
- Help facilitate purchase or transfer of funds as necessary.
- Ensure that requested hardware complies with standards approved by IT.
- Receive hardware shipments and coordinate the installation of equipment.
Procurement Responsibilities:
- Process quote and requisition into purchase order (PO).
- Send PO to vendor.
- Send goldenrod copy to IT Operations Management.
How To Request
Click the Submit a Request button and complete the request form.