Which IT Service do I Need?
Consultation
If you know what you want but not sure on how to get there, start here!
Select Consultation for expert advice, guidance, or brainstorming on a specific topic or problem. This option is ideal for situations when seeking insights, recommendations, or a deeper understanding of a subject without a commitment to a specific deliverable. Examples include strategy sessions, troubleshooting, or preliminary discussions.
Project Request
Select Project Request if you have a defined goal or task that requires detailed planning, execution, and delivery of specific outcomes. This option is suited for more extensive and structured work that involves multiple steps, milestones, and potentially a longer time line. Examples include software development, marketing campaigns, or implementation of new processes.
Procurement Request
Select Procurement Request if you need to acquire hardware, software, or services from external suppliers. Per City of Dayton policy, all IT purchases must be approved by the Department of IT prior to engaging with the procurement division or using a departmental P-card. IT procurement request submissions will be acknowledged via email verification and responded to within five business days or less. Support/assistance for IT items and services purchased without prior IT approval will be denied.
If your procurement will require IT support or assistance, start with a project request.
Items Requiring Approval
IT Professional Services
Workstations
Software
|
Printers
Scanners
Fax Machines
Monitors
Televisions
Streaming Devices
Phones/Telephony Equipment
|
Servers
Wireless Access Points
Network Switch
Security Cameras
|
Pre-Approved Items
- Adapters/Cables (except network patch cables, IT provided)
- Batteries - except those associated with a laptop or UPS (IT can quote replacement)
- Cameras and video cameras - excluding video conferencing and security cameras
- Clickers - clickers and laser pointers - recommend Logitech products
- Computer Speakers - wired and Bluetooth
- Digital voice recorders
- DVD players - external optical drives used for CD and DVD playback/recording
- Headphones and headsets - Logitech and Dell recommended noise-canceling
- Keyboards - wired and wireless
- Mice/Trackballs/Track pads - wired and wireless
- Microphones - stand-alone microphones such as Shure and Blue Yeti
- PA Systems - power amplified speaker systems for larger events
- Toner cartridges - recommend HP genuine toner for HP printers and extended-life products
- SD cards for cameras - must not store non-image data
- Uninterruptible Power Supplies (UPS) - recommend brands APC or Vertiv Liebert
- USB hubs - for additional standard USB and USB-C ports
- Webcams - recommend brands Logitech C930c, Brio 4K, or Dell 2K/4K webcams
All Project, Procurement, and Consultation requests are reviewed weekly.