IT Self Service Portal (TDX) - Going Live

How to Utilize the IT Self-Service Portal

The Department of Information Technology has a new Self Service Portal, enabling you to conveniently submit IT requests for assistance and service directly from their ticketing software, Team Dynamix.

Please review the videos below to assist you in engaging with the IT support teams.

General Self-Service Portal Items

• How to Get to the Self-Service Portal

• Introduction to the Self-Service Portal

• Getting Logged into the Self-Service Portal

Getting Help Using the Self-Service Portal

• Submitting a Ticket on the Self-Service Portal 

  • Updating Requests

  • Checking the Status of a Ticket from the Self Service Portal

  • Canceling/Withdrawing a Request Using the Self-Service Portal

Other Requests and Services

• Projects, Procurement, and Consultations Overview